Please read these terms carefully before using our website or services.
Last updated: January 2026
In these Terms and Conditions, "Lana Therapy", "we", "us", and "our" refer to Lana Therapy Pty Ltd (ABN 99 698 291 593, ACN 698 291 593). "You" and "your" refer to the user of our website or client of our services. These terms govern your use of our website at lanatherapypty.site and the therapeutic services we provide.
Lana Therapy Pty Ltd provides professional counselling and therapy services to individuals, couples, and groups. Our services are delivered in person at our Victorian clinic or via telehealth. All services are provided by qualified practitioners registered with relevant professional bodies.
The specific terms of service, including session duration, fees, and cancellation policies, will be provided to you upon engagement and may be outlined in a separate service agreement.
Our services come with guarantees that cannot be excluded under the Australian Consumer Law (ACL) contained in the Competition and Consumer Act 2010 (Cth). You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the services resupplied if the services fail to be of acceptable quality and the failure does not amount to a major failure.
To the extent permitted by law, our liability for any claim arising out of or in connection with our services or this website is limited, at our option, to the resupply of the services or the cost of having the services resupplied.
To the maximum extent permitted by law, including the Australian Consumer Law, Lana Therapy Pty Ltd disclaims all liability for any direct, indirect, incidental, consequential, or special damages arising out of or in connection with your use of our website or services, whether based on contract, tort (including negligence), statute, or otherwise.
We do not accept liability for any loss or damage arising from:
All content on this website, including text, graphics, logos, and design, is the property of Lana Therapy Pty Ltd unless otherwise stated. You may not reproduce, distribute, modify, or republish any content from this website without our prior written consent.
We take your confidentiality seriously. All information shared during therapy sessions is kept confidential except where disclosure is required by law, where there is a serious risk of harm to yourself or others, or where you provide written consent for disclosure. Our confidentiality obligations are further detailed in our Privacy Policy.
You agree to use our website only for lawful purposes and in a manner that does not infringe the rights of, or restrict the use of, any third party. You must not introduce malicious code, attempt unauthorised access, or disrupt the functioning of our website.
Our website may contain links to third-party websites. We are not responsible for the content, privacy practices, or terms of those websites. Accessing third-party links is at your own risk.
We reserve the right to suspend or terminate your access to our website or services at any time, without prior notice, if you breach these Terms and Conditions or if we determine, in our sole discretion, that continued engagement is no longer appropriate or safe.
In the context of therapy services, termination of the therapeutic relationship will be handled sensitively and professionally, with referrals provided where appropriate.
These Terms and Conditions are governed by and construed in accordance with the laws of the State of Victoria, Australia. You irrevocably submit to the exclusive jurisdiction of the courts of Victoria.
We reserve the right to modify these Terms and Conditions at any time. Changes will be effective immediately upon posting to this page. Your continued use of our website or services after any changes constitutes acceptance of the updated terms.
If you have any questions about these Terms and Conditions, please contact us at ceo@lanatherapypty.site.